our polices

Fraud & Corruption – Awareness, Prevention, Reporting & Response

As an organisation that has zero tolerance for fraud and corruption, all CARE International Members, including CARE International in Timor-Leste, agree to abide by this policy. We recognise that fraud and corruption have harmful effects on employees, the organization and society, and is a threat to our vision. This policy reflects the fundamentals regarding the prevention of, and response to, fraud and corruption. You can read the policy here

CARE International in Timor-Leste Code of Conduct

The purpose of our policy is to provide advice on the standards of behaviour that are required of CARE Australia employees.  It provides guidance on CARE International in Timor-Leste’s code of conduct and promotes ethical behaviour and sets expectations of our employees across all locations.  We invite everyone to read our Code and welcome any feedback. You can read of Code of Conduct here

Child Protection and Prevention Policy

CARE International in Timor-Leste is committed to having child-safe programs across all our work around the world. We strive to protect the rights of the child, and to ensure all children are free from harassment and exploitation. You can read our Child Protection policy in full here (English) and here (in Tetum).

Environmental Social Commitment Plan

Labor Management Procedures

Stakeholder Engagement Plan

CARE International Safeguarding Policy

This is our global policy to prevent sexual harassment, exploitation, abuse and child abuse. As an organisation that champions the rights of women and girls, CARE recognises the particular responsibility we have to protect people we work with from sexual harassment, exploitation, abuse and child abuse. Such abuse, of anyone, by any of our staff, is totally unacceptable. You can read our global policy here which explicitly outlines unacceptable behaviour, and what we will do to investigate allegations, support victims and discipline perpetrators, including referring them to the relevant authorities. Our safeguarding investigation process is here (English)

and here ( Tetum).

CARE Australia Complaints Policy Statement

Receiving feedback from and responding to complaints from stakeholders is an important part of improving CARE Australia’s accountability. CARE Australia believes that any stakeholder has the right to raise a complaint, have that complaint addressed and receive a response for mistakes, wrongful actions or breaches of the codes to which CARE subscribes. CARE Australia’s Complaints Policy applies to CARE Australia’s operations globally.


A complaint can be made by any supporter, a partner organisation, community or individual with whom we work, or any member of the public whether an individual, civil society organisation, government, company or other entity.


Ensuring that our stakeholders can hold us to account will improve the quality of our work. CARE Australia strives to be excellent in all that it does but recognises that this may not always be the case. When we make a mistake we want and need to be informed. We will use the information to endeavour to put things right and to help us to become more effective.


CARE puts in place formal mechanisms to gather, monitor and act on feedback from beneficiaries and other key stakeholders. Feedback may be positive or negative, but complaints can mean that things have gone wrong. These mechanisms give beneficiaries and local communities a safe and non-threatening way to raise grievances and allegations of harm and have them responded to. An individual or group who expresses a grievance against CARE will have his, her or their complaint investigated and acted on. CARE Australia is committed to ensuring the accessibility and transparency of its Complaints Policy, procedures and systems for making a complaint, across the breadth of our work.


Read our Complaints Policy